Purpose of data processing:
Bordeaux Discoveries is the concept brand of Diane ROUSSEL, licensed guide registered as a self-entrepreneur under SIRET n ° 883 772 113 00014.
Bordeaux Discoveries guided tours and tailor-made visits are presented on the Website (www.bordeaux-discoveries.com).
When is the client’s consent requested?
On www.bordeaux-discoveries.com website, there are 2 types of data that may be collected:
- Data transmitted directly
These data are those that the customer transmits to us directly, either via one of the website’s contact forms (through a «checkbox» and where the consent is free, clear and unequivocal) or by direct contact via e-mail. When the customer will get to the confirmation step for the desired visit, thanks to e-mail exchanges, he will be asked to fill in various fields, specified in the section «categories of data».
The customer thus authorizes us to collect and process the data which are necessary for the execution of a guided tour contract, or necessary for the execution of pre-contractual measures taken at his request (establishment of a detailed visit program before confirmation of reservation corresponding to the payment of a 50% deposit), in accordance with the Terms of sale and the GDPR.
- Data collected automatically
When consulting the website, once the customer’s consent has been given through the «accept» box, we can collect «web analytics» type information relating to the navigation, the duration of consultation, the IP address, and the type and version of browser used by the client. The technology used is the “cookie”. These tracers make it possible to analyze the traffic and data generated by the website, in order to measure its number of users, and to facilitate its subsequent use by making it more suited to customer expectations.
For more information on how Google Analytics works (the tool through which your activity is tracked), please visit the following link : https://privacy.google.com/intl/en/businesses/compliance/#!?modal_active=none
Interest for Bordeaux Discoveries to collect certain data:
The collected data provided by the customer with his agreement allow us to:
- manage the reservation / customer request,
- build up a customer base
- edit quotes and invoices in connection with the accounting system
- provide customer service and customers follow-up
- carry out marketing operations
- proceed to payment
Use of data for the marketing aspect and customer follow-up:
We can ensure customer follow-up, carry out marketing operations (customer loyalty, reduction campaigns on our services, invitation to specific events related to our activity, visibility of new services that will be created) and send Newsletters or emails advertising to our customers (who will not have expressly written to us that they wanted to be erased from the customer base):
- On guided visits/ touristic services similar to those they have already used in the past
- On information relating to the development of our services, or general conditions of sale, or regulations;
The legal bases of processing
- Reservations management:
The legal basis for processing is the execution of a contract or the execution of pre-contractual measures taken at the request of the latter. (Cf. article 6.1.b of the European Data Protection Regulation).
- Sending of commercial solicitations by email on services similar to those ordered by customers:
The legal basis for the processing is the legitimate interest of the company (see Article 6.1.f of the European Data Protection Regulation), namely to promote our services to our customers.
The categories of data collected and processed are described below:
- General information concerning the customer (contact forms and e-mail):
Title, surname, first name, email address, telephone number, language of visit, reason for visit, date of arrival and duration of stay, number of participants, allergies or disability.
- Payment data:
Information related to the payment method used to pay the service (by bank transfer, check, cash) between the customer and the Bordeaux Discoveries structure.
- Data necessary to carry out marketing actions or customer follow-up:
History of the services subscribed by the customer, follow-up of the exchanges between Bordeaux Discoveries and the customer, information/feedback given about the quality of the service and the actions to be carried out to improve it, and the customer base including all the categories of data mentioned above.
Recipients of the data
The customer service and the invoicing service of the Bordeaux Discoveries structure are the sole recipients of all the above-mentioned categories of data.
No personal information of customers and users collected through the website www.bordeaux-discoveries.com will be published without the knowledge of the users, nor exchanged, transferred or sold to any intermediaries or any third parties, commercial partners or subcontractors.
Data retention period
Data necessary for reservation management and invoicing: throughout the duration of the contractual relationship and ten (10) years for accounting obligations.
Data transmitted by you through the contact forms and via e-mail: throughout the duration of the contractual relationship and five (5) years from the last purchase of the service.
Data collected by means of cookies / tracers: for a maximum period of 3 years from their production (conservation for statistical purposes).
Data protection – Site hosting
The Data collected is stored on secure servers and protected by firewalls and antivirus. This service is performed by the company responsible for hosting the Website: OVH SAS, a subsidiary of OVH Groupe SAS, a company registered with the Lille RCS under number 537 407 926 located 2, rue Kellermann, Roubaix (59100).
The customer approves the confidentiality rules of the hosting company found in the following link https://www.ovh.com/fr/protection-donnees-personnelles/
The customer can decide to browse the website without providing any Data. By doing so, he will not be able to use certain features of the website, such as the general or tailor-made contact form.
In the case where the customer agrees to provide his Data, in accordance with the provisions of the GDPR, the customer has the right to access and rectify his Data.
The customer can thus benefit from:
- A right to the erasure of his Data;
- A right to limit the processing of his Data;
- A right to object to the processing of his Data for legitimate reasons, in accordance with Article 21 of the GDPR;
- A right to portability of the Data that has been provided by him;
- The right to withdraw his consent, by expressing this specific request.
When the Data processing is carried out on the basis of the customer’s consent, the latter is able to withdraw his consent at any time. However, the processing of Data carried out before the revocation of consent is considered to have been legally collected and cannot therefore be revoked retroactively.
The customer can exercise these rights by sending an e-mail in French to email@example.com
Or via this tool to ensure GDPR compliance